Purpose of Collecting

Compared to a traditional laundromat, laundry collection and delivery offers the following advantages:

• Convenience, it’s only a phone call away,
• Ease of mind, because customers do not need to remember or rush to collect their items from the drycleaner since free delivery is already scheduled
• Hassle free, since customers do not have to lug their heavy laundry to the shop. And collect back.. Of course!
• Cost savings, since they can save money on petrol and parking.

Calling for a Laundry Pick Up

There are a few options to reach us:

• Call us: our lines are available from 8:30am to 8:30pm on weekdays and 8:30am to 4:00pm on Saturdays except for public holidays.
• SMS us: in your text, provide us your name, address, contact number(s), date & time available.
• What’s app us: You may wish to take a picture and send to us for price indication.
• Email us: likewise, pictures can be sent if items are hard to describe over the phone or text.

Laundry Collection Process

When a date is scheduled, you will hear from our laundry collector when he is near your area. If your phone is not answered, an SMS will be sent to remind you. The collector will not proceed if no response received from you. During the laundry collection, the collector will:

• do a preliminary physical count and check of the items;
• issue you an invoice stating your contact info and expected delivery date;
• physical count the number of items collected;
• collect 50% down payment.

Please inform the collector to indicate on the invoice if there is any special request, such as:

• a preferred method of handling or attention to certain item/s (extra charges may apply);
• a sooner or later turnaround time;
• a different delivery address;
• a stain or stains on your garments;
• a full advance payment

Checking & Informing

The soiled laundry will reach our factory either on the collection day or the following day. Before processing, your laundry will be checked again for any inconsistencies (such as the number of items and price) or damages. If any, you will be informed before we proceed to clean. There may be an amendment to the price at this stage.

Returning of Cleaned Laundry

Our normal turnaround time is 5-7 working days. This is to suit most people, who follow a weekly cycle. You may request for faster return of your items. Our collector will call or text you when your laundry is due for return. If he can’t reach you for 2-3 consecutive days, your laundry will be returned to the factory for safekeeping. Please reschedule with our office when you are available. Upon receiving your laundry, please check through the items.

Additional Service

You can arrange a pick up from your place and deliver them to another address or return a borrowed item (e.g. winter wear) to your friends’ address through Cotton Care dry cleaner.

Peak Seasons & Peak Hours

Peak seasons: 1 month before Chinese New Year or Hari Raya Puasa, December Holidays, June Holidays. Turn around time may be extended without prior notice.
Below are peak hours for pick up & delivery:

• Weekdays: 7pm-10pm.
• Saturday mornings.

Cotton Care offers a wide selection of laundry and dry cleaning services in Singapore, making it easy for you to get your clothes cleaned. We provide free collection and delivery with a standard turnaround time of 5-7 business days, which is ideal for those who do their laundry on a regular basis. If you need your items sooner, you can request express delivery, depending on the items and availability of delivery slots.